When it comes to running a business, especially one that relies on heavy machinery like forklifts, choosing the right service provider is crucial. Many large, corporate forklift companies may offer a range of services, but they often lack the personal touch and responsiveness that local, family-owned businesses bring to the table. The team at R&J Material Handling provides numerous advantages that go beyond just quality equipment. Personalized customer care, quick and efficient service, and the sense of community that comes with working with a family-owned business can make all the difference in keeping your operations running smoothly.
Customer-Centric Values
Founded in 1982, R&J Material Handling has built its reputation on family values and personalized service. Unlike larger corporations, where customers can sometimes feel like just another account, R&J takes the time to truly get to know each client. As a family-run business, we understand the importance of building trust and lasting relationships. We don’t just offer a quick fix—we offer tailored solutions to fit the unique needs of each business, ensuring that equipment downtime is minimized and operations stay on track.
Personalized Customer Care
One of the most significant advantages of working with R&J is our personalized approach to customer service. Our team takes a hands-on approach, working directly with each client to understand their specific needs. Whether it’s a forklift repair, rental, or purchase, we offer a level of service that feels less transactional and more like a partnership. This personalized care extends to every interaction, from the initial consultation to ongoing maintenance and support, ensuring customers feel valued and supported every step of the way.
Efficient Service and Quick Response Times
When equipment goes down, every minute counts. R&J’s small, dedicated team can respond quickly to service calls, ensuring that your forklifts are up and running in no time. As a small business, we have a deep understanding of our customers’ industries and are able to provide fast, effective solutions—whether it’s a minor repair or a full-service overhaul. This efficiency helps customers avoid costly delays and maintain their productivity.
Interested in renting a forklift, or learning more about our services? Give us a call today at (877) 844-5438.
R&J Material Handling proudly serves the Southern California Inland Empire, including Corona, Riverside, Orange County, and Los Angeles California.